Terms and conditions

Article 1 - Definitions
AUTOGRILL : AUTOGRILL CÔTÉ FRANCE (SAS with capital of €31,579,526), whose registered office is located at 18 rue Jacques Réattu, MARSEILLE (13009), and registered with the MARSEILLE Trade and Companies Register under number 391 378 239, acting in its own name and on behalf of all companies belonging to the AUTOGRILL Group in mainland France, in accordance with specific agreements concluded with them. Email: groups.service.fr@autogrill.net
Network : all AUTOGRILL establishments located on highways in mainland France, as well as at the Carrousel du Louvre in Paris, and participating in the commercial operations "Groups Service France".
Buyer : any operator or prescriber making a reservation and payment for the reserved menu services.
Group menus : menus presented non-exhaustively in the "Groups Service France" brochure or in any other AUTOGRILL commercial document, as well as on the website www.reservationgroupes-autogrill.fr.
Reserved menus : concern all reservations of "Group menus" catering services (self-service restaurant, table service restaurant, fast food and take-away), made by the Buyer for a group of at least 10 people and benefiting from a Group Price.
Group Prices : prices granted by AUTOGRILL to a group of at least 10 people, having reserved a Group Menu.
Passage : date of the service provided by AUTOGRILL.
Restaurant : AUTOGRILL establishment where the catering service of the RESERVED MENUS will be provided.
Notice of visit : when the group wishes to choose its menu and pay individually, a 10% discount on the standard price will be granted to each member of the group. To benefit from this, the group must announce its visit (by email or phone call) in order to obtain a password that will allow the discount to be applied at the checkout.
Standard prices : prices announced or displayed in AUTOGRILL restaurants for a regular clientele who do not benefit from any loyalty program or other promotion offered by AUTOGRILL.

Article 2 - Scope of application
The present general conditions apply to the services defined below, concluded between the Buyer and AUTOGRILL. It is specified that the "Groups Service France" brochure as well as any other prospectus, advertisement or catalog having the same purpose have only an informative and non- contractual value. The loss of AUTOGRILL's operating license for any reason whatsoever for one of its establishments shall result in the automatic cancellation of the reservation at that establishment, without the customer being entitled to claim compensation for this fact. AUTOGRILL undertakes to inform the customer in writing of this loss as soon as it becomes aware of it. Furthermore, the reservation must be modified in the event of a change in the catering concept at an establishment between the date of confirmation of the reservation and the day of the visit. In this case, AUTOGRILL reserves the right to offer the Purchaser another offer without being able to guarantee the maintenance of the initial price, the Purchaser remaining free in any event to refuse this substitution offer. The present general conditions are an integral part of the "Groups Service France" brochure downloadable from the website www.reservationgroupes-autogrill.fr and are communicated to the Buyer upon simple request by email or mail to the address of AUTOGRILL's head office. Any reservation implies the Buyer's full and unconditional acceptance of these general conditions. The present general conditions are expressly agreed and accepted by the Buyer, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any other contradictory document, prior and in particular, any general terms and conditions of purchase. The fact that AUTOGRILL does not invoke these general conditions at any given time cannot be interpreted as a waiver of the right to invoke any of these conditions at a later time.

Article 3 - Terms and conditions of service
Bus drivers and professional tour guides are not included in bookings (they benefit from a separate loyalty program; for more information, please contact the Reservation Center or visit www.chauffeurdebus-autogrill.fr or www.autogrill.fr).
Except for services provided at "table service restaurants," other reserved services do not include the reservation of tables and seats (self-service restaurant). It is also specified that "takeaway" services do not include the occupation of the restaurant room.
Group Reservations services entitle the Buyer to Group Prices as indicated notably in the "Groups Service France" brochure.

Article 4 – Booking terms and conditions
4.1 Booking channel:
No reservation can be made by phone. A written confirmation of the request will be required by Groups service:
  - Via the reservation website: www.reservationgroupes-autogrill.fr
Or
  - Via a written request, email or postal mail, to the addresses indicated below:
  AUTOGRILL GROUPS SERVICE
  CEDEX 135
  06330 ROQUEFORT LES PINS
  E-mail : groups.service.fr@autogrill.net
4.2 Mandatory information for the booking request
The booking request must imperatively include the following elements:

• full identity of the Buyer (Name, registered office, SIRET, intra-community VAT); failing communication of the SIRET number, only payment in cash on the day of passage will be granted to the Buyer;
• the Group Menus he wishes to book;
• the choice of dishes if this mention appears on the chosen menu;
• the number of passengers;
• the number of drivers and professional guides (free meal granted to a maximum of 2 drivers and 1 professional guide per bus);
• the day and time of passage;
• the chosen restaurant;
• the payment method.

These elements will be included, along with the prices corresponding to the services, in the booking confirmation sent by the AUTOGRILL Reservation Center.
4.3 Booking deadline
The booking request must be made at least forty-eight (48) working hours in advance. Otherwise, AUTOGRILL reserves the right not to honor the requested service and to propose another one.
4.4 Booking confirmation
Subject to availability and the conditions set out in Article 12, the reservation will be final after written confirmation by AUTOGRILL. It will be sent to the applicant by email within forty-eight (48) working hours of receipt of the reservation request. AUTOGRILL will not accept any options regarding reservation requests. AUTOGRILL will not accept any options regarding reservation requests. The reservation confirmation has no accounting value and does not constitute an invoice, which will be issued upon arrival at the establishment. The price indicated in the “reservation confirmation” does not take into account any discounts granted to the Purchaser, any cancellations or additions to services noted on the day of the service.

Article 5 - Execution of catering services
The services reserved by the Purchaser shall be performed on the date, at the time, and only in the selected Restaurant, as stated on the RESERVED MENUS reservation confirmation sent by AUTOGRILL under the conditions set out in Article 4. AUTOGRILL reserves the right to modify part or all of the content of the reserved service reserved service, in particular when it is unable to provide part or all of the services reserved for reasons beyond its control (in particular when the Purchaser modifies their reservation or in the case of a service with a choice of dishes at the time of reservation), without incurring any liability and without any compensation being claimed. If applicable, AUTOGRILL undertakes to offer a service equivalent to that acquired by the Purchaser. In the event of a modification initiated by AUTOGRILL, or for a cause beyond its control particularly concerning the place of reception, the Purchaser may refuse AUTOGRILL's proposal. However, the liability of AUTOGRILL cannot be engaged and no compensation can be claimed. Furthermore, the Purchaser acknowledges and agrees that no additional services may be claimed by the members of the group and performed by the AUTOGRILL Network, except for immediate payment of the price of the service displayed to the public. In order to offer a service that meets quality and hygiene criteria, the Purchaser is informed and accepts the restrictions that will be deemed useful by AUTOGRILL, both on the products and on the terms. In particular, in the case of take-away sales for immediate or delayed consumption of two hours, the Purchaser undertakes to comply with good hygiene practices ensuring the control of the quality of the products until they are delivered to the final consumer.

Article 6 - Modification, Non presentation of the Group, Cancellation
6.1 Modification of the reservation
Any changes to the reservation (including changes to the arrival time, number of participants, presentation of the group outside of the time slots or in another restaurant in the network, etc.) must be communicated in writing by the Purchaser to AUTOGRILL within 24 working hours prior to the day of the visit. Beyond this period, the change may be considered a cancellation, in which case the compensation stipulated in Article 7 shall apply. If, as a result of this change, AUTOGRILL is unable to fulfill its obligation in whole or in part, it shall not be held liable.
6.2 Non presentation of the Group
Any non-presentation of the group at the Restaurant indicated on the reservation confirmation will be considered a cancellation and will give rise to the compensation stipulated in Article 7, whether the restaurant was notified or not. The AUTOGRILL restaurant receiving a group not reserved in its establishment is not required to provide the service provided for in the initial reservation and cannot be held responsible for any insufficiency of service (offer and staff in particular).
6.3 Cancellation
The Purchaser has the option to cancel their reservation, only if they inform AUTOGRILL within 24 working hours prior to the day of the Visit indicated on the reservation confirmation. The cancellation must be communicated in writing to the Reservation Center from Monday 9am to Friday 5pm or, outside these hours, directly to the point of sale by email or phone call. (cf. number on reservation confirmation). Any cancellation brought to the attention of AUTOGRILL less than 24 hours before the day of the visit will give rise to the payment of the compensation provided for in Article 7 of these terms.

Article 7 - Indemnity due to AUTOGRILL
In case of cancellation, the Purchaser shall be liable for compensation corresponding to fifty percent (50%) of the total amount of the "RESERVED MENUS" service including tax as stated on the aforementioned "reservation confirmation" in section 4.4.

Article 8 - Prices and Discounts
8.1 Discounts on "RESERVED MENUS" services
When the conditions of Article 3 are met, the Purchaser may benefit from the following discounts, once and in one place only (the discounts in Articles 8.1.1 and 8.1.2 are not cumulative):
8.1.1 Quantity discount on all points of sale and divisions (motorways, and Carrousel du Louvre)
Each time the number of “Group Menus” reserved by the Purchaser reaches twenty (20) paying persons, AUTOGRILL will grant a free menu to the twenty-first (21st) person corresponding to the menu chosen by the majority of the group. If they do not have a professional guide card, group leaders will be counted on the booking confirmation in the same way as other bus passengers. Bus drivers are not included in the group composition, as they benefit from a separate loyalty program (contact the Reservation Center for more information). They can only take advantage of this program upon presentation of their loyalty card. Professional guides will also not be counted and will receive a free meal upon presentation of their personal professional card (see the terms and conditions of the Coach Driver and Professional Tour Guide loyalty program at www.chauffeurdebus-autogrill.fr or at www.autogrill.fr under the “Coach Driver” section). If different menus are booked for the same group, the free meal(s) will be based on the menu booked in the largest quantity.
8.1.2 10% discount, upon presentation of a pass, on all catering concepts on motorways and in the Food Court outlets of the Carrousel du Louvre.
This 10% discount cannot be applied to pre-booked menus. It will be granted on retail prices directly to all passengers in a group paying individually, upon mention of the password provided by AUTOGRILL or by the toll-free telephone platform (0800 740 830) in accordance with the delivery notice.
8.2 Prices - specific conditions
The purchase of the aforementioned menus is made subject to the acceptance by the Purchaser of the price communicated at the time of confirmation of the reservation of services by the France Reservation Center. For information purposes, a price list is available in the "Group Reservations" brochure or any other commercial document. The Purchaser can obtain these documents on www.reservationgroupes-autogrill.fr or upon simple request. Prices and services are subject to change at any time and without notice. However, reservations confirmed before any changes will not be subject to price changes.

Article 9 - Payment terms and payment incident
9.1 Terms of payment of the price to AUTOGRILL by the Buyer
The price is payable in full on the day the service is provided, using any of the payment methods accepted by AUTOGRILL. Checks issued by a legal entity (travel agents, associations, etc.) must bear the company stamp on the back. For checks issued by a natural person, the person must present proof of identity when paying for the service. Subject to prior agreement by the Reservation Center, the price is also payable on receipt of invoice, upon presentation of a voucher or purchase order serving as a promise of payment.
9.2 Payment incident of the Buyer
Any default or delay in payment for services provided from the agreed due date will automatically and without formal notice obligate the Buyer to pay AUTOGRILL late payment interest equivalent to three times the legal interest rate. Any Buyer in late payment is, by right, liable to AUTOGRILL for a fixed compensation amounting to €40 for recovery costs. When the recovery costs incurred exceed the amount of this fixed compensation, AUTOGRILL may claim additional compensation upon justification. However, AUTOGRILL may not invoke the benefit of these compensations when the opening of a safeguard, reorganization, or judicial liquidation procedure prohibits payment at its due date of the debt owed to it. In the event of a serious or repeated payment incident, AUTOGRILL reserves the right to refuse any new service as well as to take any useful measure to safeguard its interests.

Article 10 - Responsibility of the Buyer
The Buyer is responsible for the behavior of the group members on the AUTOGRILL Network. Any misconduct by the Buyer's group on the AUTOGRILL Network (damage to Property, disrespectful behavior towards staff, etc.) or failure to comply with the rules and regulations laid down by AUTOGRILL will result in legal action, and AUTOGRILL reserves the right to take all necessary measures.

Article 11 - Transfer of ownership - Transfer of risks
The transfer of ownership to the Buyer of the menus and the correlated transfer of the risks of loss and deterioration related thereto will be made upon receipt of said products by the Buyer and/or the members of the Buyer's group.

Article 12 - Responsibility of AUTOGRILL - Warranty
AUTOGRILL assumes responsibility towards the Purchaser for the services provided and the products delivered as accessories in accordance with the regulations in force and therefore guarantees the Purchaser against any claims resulting from the supply of foodstuffs. AUTOGRILL shall not be held liable in the event of total or partial non-performance resulting from an event beyond its control (force majeure, unforeseeable circumstances, acts or omissions of a customer, strikes, road and transport blockages, failure of a third-party supplier, or other). In any event, AUTOGRILL shall not be held liable for more than the price of the RESERVED MENUS as defined in Article 8 hereof. AUTOGRILL cannot be held responsible for any malfunction of its reservation website. The reservation will only be final upon written confirmation by AUTOGRILL.

Article 13 - Entry into force, duration, termination
The Contract is considered concluded between AUTOGRILL and the Buyer upon acceptance of these general conditions by the latter, and takes effect between them for an indefinite period. At any time, the Buyer may cancel their registration by registered letter with acknowledgment of receipt sent to AUTOGRILL at the address of the head office, subject to a one-month notice period. Such termination results in a complete withdrawal from this Reservation Program and, consequently, the removal of the benefits associated with it, without any compensation on either side.

Article 14 - Force Majeure
Cases of force majeure or fortuitous events, as defined within the meaning of Article 1218 of the Civil Code and according to the interpretation made by the Court of Cassation, may, if applicable, lead to the suspension of the execution of all or part of the obligations incumbent upon one and/or the other Party under these terms. The Party invoking an event constituting force majeure or fortuitous events must notify the other Party by any means, following the occurrence or threat of this event and within a maximum period of five days. The execution of the obligations of the prevented Party will then be postponed for a period equal to the duration of the suspension due to this cause. In the event of such an occurrence (the affected Party undertaking to inform the other Party by any means and as soon as possible), the Parties shall endeavor in good faith to take all reasonably possible measures to continue the performance of this contract. However, if the case of force majeure or fortuitous event should last for more than one (1) month, each Party may choose to terminate this contract by registered letter with acknowledgment of receipt sent to the other Party, without any compensation on either side.

Article 15 - Intellectual Property
All advertising or technical documents provided to the Buyer remain the exclusive property of AUTOGRILL, the sole holder of intellectual property rights. The Buyer agrees not to use these documents in a way that could infringe AUTOGRILL's intellectual property rights.

Article 16 – Personal Data Protection
AUTOGRILL COTE FRANCE, a company belonging to the Avolta group with its registered office at 18 rue Jacques Réattu, BP81, 13275 Marseille Cedex 09 (“Autogrill” or “Company” or “we” or ‘our’), acting as the controller of personal data (“Controller”), informs you that your personal data is processed by electronic and non-electronic means, in accordance with a logic and procedures related to the purposes set out below and in compliance with the General Data Protection Regulation (GDPR), including the principles of confidentiality and security.

Purposes of processing necessary for the management of the Bus Driver Loyalty Program

AUTOGRILL collects personal data that you provide in the course of its business activities, including details of orders placed online and through your interactions with AUTOGRILL.
AUTOGRILL processes your personal data for the purpose of managing the Bus Driver Loyalty Cards and providing you with the associated services, for statistical processing and archiving purposes, and for commercial prospecting purposes. The communication of data is necessary for the purposes indicated above, and any refusal may prevent you from benefiting from the Bus Driver Loyalty Program and the associated services.

Legal basis for processing

The legal basis for the processing of your data by AUTOGRILL is as follows:  - your consent for commercial prospecting actions,
 - Autogrill's legitimate interest in carrying out commercial activities (including informing about the latest offers and improving the customer experience),
 - Autogrill's legitimate interest in producing statistics to improve its reporting and offers
 - the execution of contractual relationships between you and AUTOGRILL.

Recipients of your personal data and communication to third parties.

In accordance with the GDPR, your personal data may be used periodically to update or correct previously collected information. Your personal data will be processed by Autogrill's Marketing Department, as well as its Information Systems Department and Legal Department. Your personal data may be communicated to Autogrill's reservation center (service provider) and to IT service providers responsible for maintaining and hosting the website and information systems. Your personal data may also be disclosed to third parties in the following cases: (i) when disclosure is required by law and regulations applicable to legitimate third parties, such as public authorities and bodies for institutional purposes, authorities responsible for enforcing anti-money laundering laws, or judicial authorities; (ii) in the event of extraordinary transactions (e.g., mergers, acquisitions, sales of businesses, etc.).
Subcontractors acting on the instructions of AUTOGRILL COTE France will be required to implement appropriate protective measures. If certain Autogrill partners are located in countries whose regulations do not necessarily offer the same level of protection as those of European Union member states, Autogrill will ensure that such transfers are carried out in accordance with the provisions imposed by French regulations (such as the implementation of contractual clauses adopted by the European Commission). Upon request to the Data Protection Officer or his French representative, we can provide you with further information on these transfers.
Personal data is intended for use by our duly authorized personnel (e.g., retail staff). Your personal data may also be disclosed to third parties in the following cases: (i) when disclosure is required by applicable laws and regulations with respect to legitimate third parties, such as public authorities and agencies for institutional purposes, authorities responsible for enforcing anti-money laundering laws, or judicial authorities; (ii) in the event of extraordinary transactions (e.g., mergers, acquisitions, sales of businesses, etc.).
Your personal data is also shared with service providers, for example for the purposes of performing technical and organizational functional services for the purposes indicated above. We only provide these third parties with the data necessary for the provision of the agreed services, and these third parties act as data processors, based on the instructions received from AUTOGRILL.

Transfers of personal data outside the European Union

Within the Avolta group (which includes Autogrill and other entities), group entities may receive your personal data. Some Avolta entities may be located outside the EU/EEA. Autogrill takes the necessary precautions to ensure that data transfers are carried out in accordance with French regulatory requirements (for example, by implementing standard contractual clauses approved by the European Commission). Upon request to our Data Protection Officer, we can provide you with further information on these transfers and send you copies of the relevant documents.

Data retention

Your personal data is retained by AUTOGRILL for the period necessary to achieve the purposes for which your personal data is collected and to fulfill legal and regulatory obligations.
If you have consented to the processing of your personal data, data relating to orders placed is stored for marketing purposes for a period of 3 years in internal archives and 5 years in external archives, and data relating to commercial prospecting is kept for 3 years from the last commercial contact. At the end of these periods, the data will be automatically deleted or permanently and irreversibly anonymized.
Furthermore, the data will be permanently deleted or anonymized to achieve the aforementioned purposes, except in cases where AUTOGRILL is required to retain the data for an additional period in order to comply with legal or regulatory obligations.

Data Controller and Data Protection Officer

The Data Controller is AUTOGRILL COTE FRANCE, a company of the Avolta group. If you have any questions about these General Conditions or to exercise your rights regarding the confidentiality of your personal data, please contact us at: privacy.france@autogrill.net. You can also contact the Data Protection Officer of the AUTOGRILL group in Italy at the following address: dpo@autogrill.net.

Your rights

You may contact the Data Controller or Data Protection Officer if you wish to obtain an updated list of our external processors, the persons to whom the data is transferred, and if you wish to exercise your rights under Articles 15 et seq. of the GDPR, for example, to obtain confirmation of whether or not your data exists, to access your data and verify its content, origin, and accuracy, to request its integration, updating, modification, or erasure, to make it anonymous, to transfer it, to protect it, to restrict or object to its processing for legitimate reasons, for example, to object to marketing activities.

More specifically:  - You have the right to request access to and rectification of your personal data.
 - You have the right to request the restriction of the processing of your personal data, (i) if you contest the accuracy of your data during the period we need to verify the accuracy of the data, (ii) if you consider that we are processing your data unlawfully and you request the restriction of their use rather than their erasure, (iii) if we no longer need your data for the purposes referred to above but they are still necessary for the establishment, exercise or defense of your rights in court, (iv) in the event of the exercise of your right to object during the verification period concerning whether the legitimate grounds we pursue prevail over yours.
 - You have the right to request the deletion of your personal data.
 In the event of a request for deletion of your data, AUTOGRILL COTE FRANCE may nevertheless retain them in the form of intermediate archiving, for the duration necessary to satisfy its legal, accounting and tax obligations.
 - You have the right to exercise your right to object to processing carried out for legitimate reasons ;
 - You also have the right to object to marketing, without having to provide a reason, by sending an email to the following address: privacy.france@autogrill.net or a postal letter to the address: AUTOGRILL COTE FRANCE – Relais du DPO – 18 rue Jacques Réattu – BP81 – 13275 MARSEILLE CEDEX 09 ;
 - You have the right to exercise your right to data portability ;
 - You have the right to withdraw your consent at any time. However, the withdrawal of your consent may, in practice and depending on the case, have an impact on your relationship with AUTOGRILL COTE France.
 These rights may be exercised at any time by sending an email to privacy.france@autogrill.net or a postal letter to the address: AUTOGRILL COTE FRANCE – Relais du DPO - 18 rue Jacques Réattu – BP81 – 13275 MARSEILLE CEDEX 09 - You also have the right to formulate specific or general directives concerning the retention, deletion, and communication of your personal data post-mortem. General directives (concerning all personal data relating to the data subject) may be registered with a trusted digital third party certified by the CNIL (Commission nationale de l'informatique et des libertés). Specific directives relating to data processed by AUTOGRILL COTE FRANCE may be sent to the following email address: privacy.france@autogrill.net.
 - You may also – if you wish – file a complaint with the National Commission on Informatics and Liberty (CNIL). Additional information is available on its website www.cnil.fr.

Article 17 – Fight against corruption
Each Party represents and warrants that it has never been, and will not in the future be, in violation of applicable laws or regulations relating to the fight against corruption or money laundering. Each Party represents and warrants that none of its officers, directors, employees or representatives has, directly or indirectly, offered, promised, made or authorized the payment or transfer of money or anything of value in connection with the transactions contemplated by this Agreement, to a State Representative or any other person or entity knowing that any part of such payments or transfers of money would go to a State Representative, if such offer, promise, payment or transfer would be likely to violate the law. Each Party further represents and warrants that it will refrain from acting in such a manner in the future. Each Party also undertakes not to make facilitation payments or "kickbacks" in connection with this Agreement. In the event of a breach of this representation and warranty by a Party, the other Party may exercise all available remedies, including, without limitation, claims for damages and/or the right to terminate the Agreement.

Article 18 - Complaint
Any complaint from the Buyer regarding the Program must be sent by mail to AUTOGRILL, Marketing Department – "Reserved Menus" Program – 18, Rue Jacques Réattu – BP 81, 13275 MARSEILLE CEDEX 09. The Buyer must specify the subject of their complaint and attach any appropriate supporting documents directly related to their complaint.

Article 19 – Dispute Resolution
These Terms and Conditions are subject to French law. In the event of a dispute, the dispute will be brought before the courts of Marseille.
In the event of a dispute, the Buyer may first contact AUTOGRILL to seek an amicable solution.
Mediation
In accordance with Articles L.611 to L.616 and R.612 to R.616 of the French Consumer Code, following the transposition of European Directive No. 2013/11/EU of May 21, 2013 on the out-of-court settlement of consumer disputes, the Buyer may have recourse, free of charge, to a consumer mediator with a view to resolving a dispute between them and AUTOGRILL.
The consumer must justify having contacted the Marketing Department of AUTOGRILL in writing at the address referred to in Article 18 above in an attempt to resolve their dispute and not having received a satisfactory response within 1 month. They must refer the Mediator within a maximum period of one year from their written complaint to the Marketing Department of AUTOGRILL.
The referral to the Mediator is made either via the internet (https:// wwww.mediationconso-ame.com) by completing the form dedicated for this purpose made available to them, or by postal mail: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.
The referral must include the Buyer's full contact details (last name, first name, postal address, email address, and phone number), a copy of the complaint sent to the marketing department and the response received, a brief summary of the facts of the Buyer's request, and any supporting documents (invoice, proof of payment, etc.).
The outcome of the mediation will be reached within 90 days of the matter being referred to the mediator, unless the mediator decides to extend this period in the event of a complex dispute.
Finally, if the opinion rendered by the Mediator does not satisfy either Party, they are not obliged to accept it and may consider legal action in accordance with the provisions of Article 19 of these Terms and Conditions.